9999bet Privacy Policy
— Your Data, Protected

01 Introduction

This Privacy Policy explains how 9999bet ("we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the 9999bet platform at 9999bet.plus, including the mobile app available for Android and iOS.

This policy applies to all players based in Pakistan. It covers every part of the 9999bet service — the sportsbook, live casino, account management, PKR deposits and withdrawals, customer support, and all related digital services. When you create an account, you confirm that you have read and understood this policy and that you consent to us handling your personal data as described here.

This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between you and 9999bet. If anything in this policy is unclear, please contact our support team — we would rather explain it than leave you uncertain about how your data is handled.

02 Data We Collect

We collect personal data in three main ways: information you give us directly, information generated by your use of the platform, and information from payment processors when you transact in PKR.

Information you provide directly

• Registration data: Full name, Pakistan mobile number, date of birth, and any other information required to verify your identity and create your account
• Verification documents: CNIC copy or passport scan submitted when completing identity verification for withdrawals
• Communication records: Messages sent through live chat, support tickets, or any other contact channel
• Preference settings: Language, notification preferences and responsible gaming limits you configure in your account

Information generated by platform use

• Device information: Device type, operating system version, browser type and app version
• Connection data: IP address, approximate location derived from IP, and connection timestamps
• Betting and gaming activity: Markets bet on, stakes, results and account balance history
• Session data: Pages visited, features used, time spent in session and in-app navigation patterns

Information from payment processing

When you deposit or withdraw PKR through JazzCash, Easypaisa, Raast, bank transfer or card payment, the payment processor passes confirmation data to 9999bet — such as the last four digits of a card or the mobile wallet number associated with a transaction. We do not store full card numbers. Full payment credentials remain with the payment processor, not with 9999bet.

03 How We Use Your Data

9999bet uses your personal data only for purposes directly connected to operating your account and delivering the platform services. We do not use your data for purposes that would surprise you or that you have not consented to.

• Account management: Creating and maintaining your account, processing login requests, and managing account settings including deposit limits and self-exclusion preferences
• Payment processing: Verifying PKR deposits and processing withdrawals to your JazzCash, Easypaisa, Raast or bank account
• Identity verification: Confirming your age and identity before processing your first withdrawal or in response to unusual account activity
• Customer support: Responding to queries, resolving disputes over bet settlements, and investigating complaints
• Fraud prevention: Monitoring account activity for signs of unauthorised access, duplicate accounts, bonus abuse or suspicious betting patterns
• Responsible gaming: Identifying accounts that may be showing signs of problem gambling and applying limits or interventions where appropriate
• Platform improvement: Using aggregated, anonymised data to understand how players use the platform and to improve features, performance and the overall experience
• Communications: Sending account-related notifications — such as deposit confirmations, withdrawal updates and security alerts — through your registered mobile number or in-app messaging

We may also send promotional communications if you have opted in to receive them. You can withdraw that consent at any time through account settings or by contacting support, and this will not affect your ability to continue using the platform.

04 Payment Data and PKR Transactions

Because 9999bet processes real-money transactions in Pakistani Rupees, payment data is handled with additional care. Here is specifically how payment-related information is managed.

• No full card storage: 9999bet does not store your full debit or credit card number on our servers. Card payments are processed through a third-party payment gateway that is responsible for secure card data handling. We only receive a masked reference for transaction matching purposes.
• Mobile wallet references: For JazzCash and Easypaisa transactions, we receive a transaction reference and the mobile number associated with the wallet. This is used to match your deposit to your account and to verify that withdrawals go to the correct registered number.
• Raast and bank transfers: For bank-based payments, we receive the account title and partial account number for matching and fraud prevention purposes. Full bank account details are not retained beyond what is necessary for the transaction.
• Own-account requirement: You may only use payment methods registered in your own name. This is both a security measure and a data integrity requirement — it ensures that the identity we have on file matches the payment account being used.

Payment processors that handle transactions on behalf of 9999bet are required to maintain security standards appropriate to the financial services they provide. 9999bet selects payment partners who take data security seriously, though we cannot be responsible for the privacy practices of external payment platforms once a transaction leaves the 9999bet environment.

05 Cookies and Tracking Technologies

The 9999bet website uses cookies and similar tracking technologies to keep the platform functional, secure and improving over time. Here is how they are categorised.

Essential cookies

These are required for the platform to work. They keep you logged in between pages, maintain your session security token, and remember items like your preferred language. You cannot opt out of essential cookies while using the platform — without them, the site would not function correctly.

Analytics cookies

These help us understand how players interact with the platform — which pages are visited most, where players drop off during registration, and how the app performs on different devices. The data is aggregated and used only internally to guide improvements. No individual behavioural profile is built for advertising purposes.

Functional cookies

These remember your preferences — such as which sports markets you follow or your preferred deposit method — so you do not have to re-select them every visit. They improve convenience but are not essential to core platform function. You can disable these in your browser settings, though doing so may affect some personalisation features.

The 9999bet mobile app uses equivalent device-based storage mechanisms (local storage and app-level preferences) that serve the same purposes as cookies on the website. The app does not use advertising tracking SDKs or share behavioural data with ad networks.

06 Sharing Your Data

9999bet does not sell personal data. The following are the only circumstances in which your data may be shared with parties outside of 9999bet's own systems.

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, and other payment partners to process your PKR deposits and withdrawals. Each processor receives only the data necessary to complete that specific transaction.
• Identity verification providers: If a third-party verification service is used to validate your CNIC or passport, your identification documents are shared with that provider solely for the purpose of completing verification. The provider does not retain or use this data for any other purpose.
• Fraud prevention services: Anonymised or pseudonymised account activity data may be shared with fraud detection partners to help identify patterns consistent with account takeover, bonus abuse or multi-accounting. This sharing does not identify you to those partners by name.
• Legal and regulatory requirements: 9999bet will disclose personal data to law enforcement, regulatory bodies or courts when legally required to do so. We will only disclose what is specifically required and will notify affected players where permitted by law.

Any third party that receives data from 9999bet is required to use it only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not share data with advertising networks, social media platforms or data brokers.

07 Security Measures

Keeping your data secure is a core part of running a trusted betting platform. 9999bet implements the following security measures across all systems that handle player data.

• TLS encryption in transit: All data sent between your device and 9999bet servers is encrypted using TLS. This includes login credentials, payment details and personal information submitted during registration and verification.
• Encryption at rest: Personal data stored in 9999bet databases is encrypted. Even in the unlikely event of a database breach, raw personal data would not be readable without the corresponding decryption keys.
• Access controls: Access to player data within 9999bet is restricted on a need-to-know basis. Support staff can see account information relevant to resolving your query, but access to full payment data, identification documents and security logs is restricted to authorised personnel only.
• Two-factor authentication: Players are encouraged to enable two-step verification for their accounts. The platform supports OTP-based verification through your registered Pakistan mobile number, adding an additional layer of protection against unauthorised login.
• Incident response: In the event of a data security incident that affects player personal data, 9999bet has procedures in place to contain the incident, assess the impact and notify affected players as promptly as practically possible.

No online platform can guarantee absolute security against all possible threats. However, 9999bet takes its security obligations seriously and continuously reviews and updates its measures. If you notice any suspicious activity on your account, contact support immediately.

08 Data Retention

9999bet retains your personal data for as long as is necessary for the purposes described in this policy. The following general retention principles apply.

• Active accounts: Personal data is retained for the full duration that your account remains active and in use.
• Closed accounts: After an account is closed — whether by you or by 9999bet — basic account and transaction records are retained for a period consistent with standard financial record-keeping requirements. This allows us to handle any outstanding disputes and maintain accurate historical records.
• Identity verification documents: CNIC copies and passport scans submitted for verification are retained for the period required for fraud prevention and record-keeping, after which they are securely deleted.
• Support communications: Records of live chat, ticket and email interactions are retained for a reasonable period to allow follow-up on unresolved issues and to improve support quality over time.
• Anonymised data: Aggregated and anonymised analytics data — from which no individual can be identified — may be retained indefinitely for platform improvement purposes. This does not constitute personal data and is not subject to the same deletion obligations.

When personal data is no longer required, it is deleted or anonymised in a secure and irreversible manner. If you want to know specifically how long a particular category of your data is held, contact support and we will provide the relevant details.

09 Your Rights Over Your Data

As a player on the 9999bet platform, you have meaningful rights over your personal data. These are not formalities — they are practical controls you can exercise by contacting our support team.

To exercise any of these rights, contact the 9999bet support team through live chat in the app or on the website. We will respond to requests within a reasonable timeframe. In some cases — such as deletion requests while an account dispute is active — we may need to defer action until the matter is resolved, and we will explain the reason if this applies.

10 Minors and Under-18s

9999bet is strictly an adult platform. Registration is not permitted for anyone under 18 years of age. We do not knowingly collect personal data from minors.

If we discover that an account has been created by or on behalf of a person under 18, that account will be immediately closed, all funds will be returned to the depositing payment method, and all associated personal data will be deleted from our systems. We may retain a minimal record of the incident for fraud prevention purposes only.

If you believe that a minor has accessed the platform using your account details or has created their own account, please contact support immediately so the situation can be investigated and resolved promptly. Parents and guardians are also encouraged to use device-level parental controls to prevent underage access to betting platforms.

11 Changes to This Privacy Policy

9999bet may update this Privacy Policy from time to time to reflect changes in how the platform operates, in the services we offer, or in applicable requirements. The date at the top of this page always reflects when the policy was last revised.

When we make material changes — changes that meaningfully affect how your data is collected, used or shared — we will notify registered players via your registered Pakistan mobile number or through in-app notification, with reasonable notice before the changes take effect.

Continued use of the platform after an updated policy takes effect constitutes your acceptance of the revised terms. If you do not agree with a material change, you have the right to close your account before the change comes into effect. Please review this page periodically to stay informed about how your data is protected.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 9999bet support team.

• Live chat: Available 24/7 through the website and the 9999bet mobile app — the fastest way to reach us
• Support ticket: Raise a ticket through the Help section of your account for non-urgent privacy enquiries
• Email: [email protected] (displayed as plain text — see footer)

We take privacy concerns seriously. All enquiries are logged and assigned to a team member. We aim to acknowledge privacy-related requests within 48 hours and to resolve them fully within 10 business days. For complex requests — such as full data access exports — it may take a little longer, and we will keep you updated on progress.

For general questions about the platform, the FAQ page covers account setup, payments, withdrawals and responsible gaming in detail and may answer your question without needing to contact support directly.